Frequently Asked Questions (FAQs)

What types of materials are used to make rugs?

Rugs are crafted using both natural and synthetic fibers. Natural materials include wool, silk, cotton, and jute, which are known for comfort and eco-friendliness. Synthetic options like nylon, polyester, polypropylene, acrylic, and olefin are popular for their durability, affordability, and stain resistance. Each material offers different benefits depending on your needs.

Which rug materials are suitable for busy areas of the home?

For spaces with heavy foot traffic such as living rooms, hallways, and entrances, strong and long-lasting materials like wool, nylon, polypropylene, and sisal work best. These fibers hold their shape well and are easier to maintain with regular use.

How do I select the correct rug size for my space?

Rug size should match your room layout and furniture placement. In living areas, it’s best if the front legs of sofas and chairs sit on the rug to create a balanced look. For dining rooms, choose a rug that extends at least 24 inches beyond the table so chairs remain on the rug even when pulled out.

What is the best way to clean and care for my rug?

Vacuum your rug weekly to keep dust and dirt from settling deep into the fibers. If something spills, gently blot it right away using a clean cloth and mild cleaner. For thorough cleaning, professional rug cleaning every few years is recommended to maintain freshness and softness.

How can I stop my rug from moving or sliding?

Placing a rug pad underneath is the safest and most effective solution. Rug pads improve grip, add comfort, protect your floor, and help reduce wear on the rug over time.

Is it necessary to rotate rugs?

Yes, rotating your rug every few months helps spread out foot traffic and reduces uneven fading caused by sunlight, keeping the rug looking new for longer.

What is the proper way to store a rug?

Before storing, make sure the rug is completely clean and dry. Roll it instead of folding, and wrap it in breathable fabric such as cotton. Avoid plastic covers as they can trap moisture. Store the rug in a cool, dry area and keep it raised off the floor to prevent damage.

Do you provide custom-made rug options?

Yes, we offer customization so you can choose size, colors, patterns, and materials as per your preference. Our team will guide you through the process to create a rug that fits your space perfectly.

What are the shipping charges and delivery options?

Shipping fees depend on your location and order size and are calculated during checkout. We may also offer free shipping on selected orders. Please visit our Shipping Policy page for full details and delivery timelines.

Do you ship rugs internationally?

Yes, we ship to many countries worldwide. International delivery costs and transit times vary by destination. For exact information, please reach out to our customer support team.

How will I track my order after purchase?

Once your order is dispatched, you’ll receive an email with tracking details. You can use the provided link to check the real-time status of your delivery.

What should I do if my rug is delivered damaged?

If your rug arrives with any defect or damage, please contact us within 24 hours of delivery and share clear photos with our support team. We will review the issue and arrange a replacement if needed, at no extra cost.

Can I cancel my order after placing it?

Orders can be cancelled only before shipping or before production begins. Once the rug is dispatched or customization work has started, cancellation is not possible.

Do you accept returns or exchanges?

At present, we do not offer returns or exchanges. We recommend checking all product details carefully before placing your order. For more information, please review our Return Policy page.